Article Overview
This Article will teach you how to Reactivate an Inactive User.
TIP: IThis ability is only available to the roles which have the permissions to "Manage Users" in the SalesRabbit Web App. This will not restore deleted users.
Reactivating a User:
- To reactivate a user you must first find their user profile on the dashboard.
- First go to the Users page.
- This will take you to the Users page, where Inactive users have been automatically filtered out by default.
- To view your inactive users, you will have to adjust the filter. Click on the filter button.
- Under "Filter Users" you will want to change the status either to All or Inactive.
- All - This will cause your list of users on the page to show both active and inactive users.
- Inactive - This will enact list on this page to only show your inactive users.
- Once you have changed the status accordingly click "Done."
- From there you can either click on the user you would like to reactivate or select the box(es) next to their name(s) and click Activate.
- If you click on the Inactive User it will take you to the User Detail Page where you will need to activate the user from the Status drop down menu.
- Once the user is set to Active they will be able to log back into SalesRabbit.
- The password they set will be the same unless it is changed.
Pro Tips
It is best practice to Inactivate users instead of Deleting them.
- Inactive users data is not deleted just hidden from view.
- Deleted users data is also removed and can only be recovered through an API call.