Reward Shop

Article Overview

Turn game rewards into real-world prizes. This article is a guide to customizing your reward shop and coins within Amplify. The reward shop allows you to offer a variety of prizes that cater to different motivations within your team.

TIP: Rewards is only available to Pro/Enterprise accounts. SalesRabbit does not provide any rewards offered in your shop.

Part 1: Rewards Permission

In order to manage an account's reward shop, a user must have the Rewards Permission enabled for their Amplify user. This part will walk through how to check if a user has the Rewards permission enabled for their Amplify user.

• Log in to Amplify on the web -> select the "Manage" in the bottom left corner -> click "Users".

• Select the desired user -> click "Admin Access".

• Ensure that the user either has "Company Access" or, specifically, the "Reward" permission enabled.
• Don't forget to click "Save Changes" before navigating away!

Part 2: Reward Shop Management

This part will demonstrate how to manage the items available in your Amplify Reward Shop. The Amplify Reward Shop is a feature where users can redeem coins earned through competitions, endorsements, and activities for various rewards. Companies can set up a diverse range of rewards, ensuring there's something for everyone. Items in the shop are also visible from the Amplify mobile app.

• Log in to Amplify on the web -> select the "Rewards" tab from the left menu.
• There are many sections within the rewards tab.

• Items listed in the "Reward Shop" are items that users can purchase with the coins they have earned.
• To add a new reward to your shop, select "+ New Reward" in the upper right corner..

• When creating a reward, users will need to provide a "Title", a "Description", set the numbers of "Coins" you'd like the reward to be worth in the shop, and edit additional reward settings such as limiting the quantity, auto-approval, limit period, purchase limit...
  
  • Tip: best practice is to track coins based on a 10:1 ratio (an item that costs my company $100 should be worth 1,000 coins in the shop).
• After setting up your new reward, click "Add" at the bottom.

• Existing rewards can be edited/disabled by selecting the three dot icon on the reward itself.
  • Tip: any disabled rewards are accessible by selecting the "Disabled" button on the Reward Shop.

• If a user purchases an item with their coins, it will appear as a request under "Requests & Transactions".
• Admins must approve/decline all reward purchases. It is then between the admin and the rep to determine how/when they will receive their reward.

• Potential Transaction Statuses:
  • Completed
  • Pending
  • Declines: for rewards requests where the admin chose to deny the purchase for whatever reason.
  • Cancelled: for rewards requests where the user withdrew the purchase before it could be approved.
  • Refunded: for rewards requests that were initially approved, but needed to be retroactively withdrawn for whatever reason.
  • Aborted: a fairly rare status that indicates the transaction in question failed to complete.