How to fix screen sound / YouTube videos issue in Chrome

Article Overview

This guide addresses the challenge presented by Chrome 70's autoplay policy, offering a solution to ensure audio playback in Amplify without user interaction. It is particularly relevant for environments not using managed Chrome devices.

Step-by-step solution:

1. Connect Keyboard and Mouse to your Chrome device.
2. Press Ctrl+w to close the app if Amplify is running.
3. Open a new instance of Chrome.
4. Type chrome://flags/#autoplay-policy into your browser's address bar.
5. Select No user gesture is required from the dropdown.
6. Relaunch your browser.

Another potential issue: If celebration popups lack video playback, it may be due to video removal or a YouTube block by the network. Solutions include selecting a new celebration or ensuring network access to YouTube.