How to fix screen sound / YouTube videos issue in Chrome

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Article Overview

This guide addresses the challenge presented by Chrome 70's autoplay policy, offering a solution to ensure audio playback in Amplify without user interaction. It is particularly relevant for environments not using managed Chrome devices.


Step-by-step solution:

  • Connect Keyboard and Mouse to your Chrome device.
  • Press Ctrl+w to close the app if Amplify is running.
  • Open a new instance of Chrome.
  • Type chrome://flags/#autoplay-policy into your browser's address bar.
  • Select No user gesture is required from the dropdown.
  • Relaunch your browser.

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Another potential issue: If celebration popups lack video playback, it may be due to video removal or a YouTube block by the network. Solutions include selecting a new celebration or ensuring network access to YouTube.

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