Article Overview
Below you will see an end to end walkthrough from lead to close using Mosaic as the selected financing option.
TIP: Please note that we highlight when a loan is Approved, Approved with Stipulations, Blocked, Not Approved.
1. Select a Lead
2. Click on Create Proposal
3. Verify PIN is positioned over the correct house
4. Verify address
This is the address we send to Aurora for the design. If you have to make changes to the address later, you will have to create a new design.
5. Add Utility Information
6. Enter Power Consumption
7. Verify home owner/applicants Name, Phone and Email are entered correctly
8. Click on Create
9. You are then taken the Project Details page
10. Click on Create Design
11. Click on Run Aurora AI Roof
12. Click on Keep
13. Add solar panels
14. Click on Place
15. Click on Finalize
16. Wait for simulations to complete THEN click Exit
17. Click on CRM
18. Wait while we add the design to the proposal
19. Click on View Proposal
Once design is synced, you are directed back to the Project Details screen, where you can then click "View Proposal"
20. Once the proposal opens navigate to the Financing Options section by clicking the "Jump to" dropdown or scrolling down
21. Click on Financing Options
22. Select a Mosaic Financing option
23. Select Term and APR
24. Click on Get Qualified
25. Verify information is correct in Summary then click "Confirm"
26. The Mosaic Pre-Qualification window will openVerify spelling of applicant name, email, phone.
Enter DOB, Last 4 digits of SSN and answer the two yes/no questions.
If the primary applicant would like to apply with a co-applicant, click "Add a Co-Applicant"
27. If applicable, add Co-Applicant details
When applying with a Co-Applicant, both applicants will receive an email from Mosaic for their signature.
28. Enter Annual Income. Answer Communications question.
29. Check the "I agree to the Terms and Conditions listed above" box
You have the ability to show the applicant the Terms and Conditions and the associated disclosures by clicking on the links in the Terms and Conditions section.
30. If the information you entered in the Pre-Qualification Application is valid, you will see a toast notification stating "Application Submitted".If the Pre-Qualification window stays open, there is something you need to fix.
31. After submission, the first Loan Status will change to Pending
32. You will also receive a toast notification from Mosaic when they have sent the contract to the applicant
33. If the application is "Approved" you will see the Loan Status: Approved
34. If Approved, you will see the Qualified Amount & additional information in the Next Steps box
35. If enabled, you may then send the HIC
36. If the loan is not approved, you will see Loan Status: Not Approved
37. Mosaic will send an email to the applicant telling them why they were not approved.
38. In the Next Steps section, you can either re-apply with a Co-Applicant OR apply with a different financier.
39. If the applicant is Approved but with stipulations, you will see the Loan Status: Approved with Stipulations
40. Mosaic will send an email to the applicant with next steps BUT the contracts can still be signed...so go close the deal!
41. In the Next Steps section, you will see the contract has been sent and you can now send the HIC.
42. If the applicant has a credit freeze, you will see Loan Status: Blocked
43. Mosaic will send the applicant an email with next steps.
If the Applicant has a credit freeze, ALL applications will be denied/blocked until the applicant removes the credit freeze.