What happens if I decide to cancel before my renewal date?
SalesRabbit accounts will remain active for the full contract length. However, if you want to schedule a cancellation before the renewal date you may reach out to our Support Team or your Customer Success Manager. You may refer to your contract for more information on our refund policy.
Am I charged for inactive users?
You are not charged for inactive users. You are only charged for the active licenses on the account.
How do I know how many user licenses I’m being billed for?
When you sign up for your account the SalesRabbit Account Executive will help you determine a minimum number of user licenses for the account. You are then responsible to manage the users on the account based on how many active licenses you need. SalesRabbit only bills for ‘active’ user licenses at or above your user minimum.
For example, if you start with 20 users and you still have 20 when your next billing cycle begins, you will again be billed for 20 users. If you inactivate three users in the middle of a billing cycle and now have 17 active users, you may add or reactivate up to 3 users at no additional cost. If you add or activate users beyond the number you started the billing cycle with, we will generate a new invoice and bill for the additional licenses. When the new billing cycle begins you will be invoiced and billed for the current active users at or above your user minimum.
To avoid any unnecessary charges we encourage our customers to manage their users closely to ensure they have the licenses they need and are inactivating users when needed.
Does SalesRabbit ever prorate user license costs?
Yes. If you add or activate users beyond the “high-water mark” during a billing cycle, we will bill a prorated cost for those users based on the amount of time remaining in the billing cycle.
We do not prorate costs for users that are inactivated in the middle of a billing cycle, however, this does free up licenses allowing you to add other users at no additional cost.
Can I add “add-on” products to my account (e.g. Digital Contracts or DataGrid AI) and only have some licenses be billed for them?
No. SalesRabbit works on a subscription basis and the plan, billing cycle, and any add-ons will apply to all users' licenses.
When will I be billed?
Not every account will be the same. The date you are billed will be determined by the day your service with SalesRabbit began and will follow your subscription plan (quarterly or annual). For example, if your service began on June 19, and you are on the quarterly plan, your next billing date will be September 19.
What happens if my account billing is past due?
We strive to help our customers keep their account billing up to date and inform them if it falls past due. If your account is past due you will receive reminders from our Billing Team outlining any outstanding invoices. If the account is past due for more than 15 days it may be inactivated while we work out the billing situation. If your account is past due, please contact our Support Team so we can help resolve the situation or provide an extension if needed.
How can I reactivate my SalesRabbit account?
If your account has been canceled for less than 30 days you may reach out to our Support Team to reactivate the account.
If the account has been canceled for more than 30 days please reach out to our Sales Team and they can help you create a new account.
Can I freeze my SalesRabbit account at any point?
SalesRabbit accounts work on a subscription basis and it is not possible to freeze an account except in cases where local government mandates prevent our customers from working. If your company is not able to work for a time due to a local mandate, please contact our Support Team to explore options.
If I cancel do I lose all of my leads/data?
If you decide to cancel your account, you may export your data before your account is inactivated. For help with exporting your data, click here.